MFC-J3930DW
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FAQs & Troubleshooting |
Paper Jam
There are several reasons that the Brother machine displays Paper Jam. Check the following points to clear the Paper Jam message.
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
For the models with FAX functions:
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your computer or another fax machine so you will not lose any important message.
Cause 1: The paper is jammed in the machine
Cause 2: The paper guides are not set to the correct paper size
Cause 3: The machine's paper support is not set correctly
Cause 4: Paper dust has accumulated on the surface of the paper pick-up rollers
Cause 1: The paper is jammed in the machine
Remove the jammed paper.
Check the machine's display (hereinafter called LCD) indication of your Brother machine.
One of the following messages will appear to tell you where to find the jammed paper.
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Jam Front/Rear, Repeat Jam Front/Rear
Jam Front, Repeat Jam Front
Jam Front/MP Tray, Repeat Jam Front/MP Tray
> Click here to see how to clear the paper jam in the front of the machine.
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Jam Rear, Repeat Jam Rear
Jam MP Tray, Repeat Jam MP Tray
Jam Tray2, Repeat Jam Tray2 (Only available for some models)
Jam Tray3, Repeat Jam Tray3 (Only available for some models)
> Click here to see how to clear the paper jam in the back of the machine.
If there is a repeat paper jam, try another paper jam clear operation.
> Click here to see how to remove paper scraps.
Cause 2: The paper guides are not set to the correct paper size
Make sure the paper guides are set to the correct paper size.
Cause 3: The machine's paper support is not set correctly
Make sure the paper support is fully inserted into the machine.
> Click here to see how to clear the paper jam in the front of the machine.
Verify the paper support is set correctly in the machine as shown in the photo below.
If the paper support protrudes from the machine, set the paper support correctly.
Cause 4: Paper dust has accumulated on the surface of the paper pick-up rollers
Clean the paper pick-up rollers.
> Click here to see how to clean the paper pick-up rollers.
