FAQs & Troubleshooting

FAQs & Troubleshooting

Poor fixing

Print Quality Problem - Poor fixing


Check the following points to resolve the issue:

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.


  • Make sure the two green levers inside the back cover are in the up position. Pull up the two green levers until they stop.
    Green Levers
  • Make sure the Media Type setting in the driver matches the type of paper you are using.
  • Select Improve Toner Fixing mode in the printer driver. If this selection does not provide enough improvement, change the printer driver setting in Media Type to a thick setting. If you are printing an envelope, select Env. Thick in the media type setting.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-L2535DW, DCP-L2550DW, HL-L2375DW, MFC-L2715DW, MFC-L2750DW, MFC-L2770DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.