Check the following points to resolve the issue:
- Make sure the paper or other print media is loaded correctly in the paper tray and the guides are not too tight or too loose against the paper stack.
- Set the paper guides correctly.
- The paper tray may be too full.
Check the paper type and quality.
> Click here to see what kind of paper you can use.
- Check for loose objects such as torn paper inside the machine.
(For automatic 2-sided printing models)
If the issue only occurs during 2-sided printing, check for torn paper in the 2-sided tray, verify the 2-sided tray is inserted completely and the back cover is closed completely.
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