FAQs & Troubleshooting

FAQs & Troubleshooting

"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?

Note: The LCD names for the paper trays are as follows.

 Tray type  Tray name
 Standard paper tray  TRAY1
 Optional Lower tray:
 * It is available for HL-4050CDN and HL-4070CDW only.


If a paper jam occurs inside the paper tray, follow these steps:


  1. Pull the paper tray completely out of the printer.
  2. Use both hands to slowly pull out the jammed paper.
  3. Put paper below the maximum paper mark. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.


  4. Put the paper tray firmly back in the printer.


  5. Open the front cover and close it to resume printing.


    DO NOT take out the standard paper tray while paper is feeding from a lower paper tray as this will cause a paper jam.


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If you need further assistance, please contact Brother customer service:

Related Models

HL-4040CN, HL-4050CDN

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