Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

"Jam: Z" error appears on the LCD. What should I do?

Follow the steps below to clear the paper jam:



  1. Open the Duplex unit by lifting the catch.


  2. While lifting the lever, lift cover Z1 (1) and remove the jammed paper (2).


  3. If the jammed paper is not removed in step 2, while lifting the lever, lift cover Z2 (1) and remove the jammed paper (2).


  4. Close cover Z2 and then cover Z1.


  5. Close the Duplex unit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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