Model discontinued. This page is no longer updated.

HL-3260N

FAQs & Troubleshooting

FAQs & Troubleshooting

What do LCD messages on Display (Error Messages) mean?

 


Operator Call Message Action
TONER EMPTY
Replace the toner bottle
The Toner bottle is empty. Replace the Toner bottle.
If the "TONER EMPTY" message does not disappear after replacing the Toner bottle, follow these instructions:
- Make sure the printer power is on.
- Leave the Front cover open for over 10 seconds.
- Close the Front cover.
COVER OPEN
Close the front cover
The Front cover is open. Close the Front cover.
COVER OPEN
Ensure that the Cover of the Duplex unit is closed.
The Duplex cover is open. Close the Duplex cover.
COVER OPEN
Ensure that the Cover of the Mailbox Unit is closed
The Mailbox cover is open. Close the Mailbox cover.
COVER OPEN
Close the Bridge Unit Cover
The Bridge unit cover is open. Close the Bridge unit cover.
COVER OPEN
Close the Finisher Cover
The Finisher cover is open. Close the Finisher cover.
COVER OPEN
Close the Right Cover
The Right cover is open. Close the Right cover.
COVER OPEN
Close the Paper Tray Right Cover
The Paper tray right cover is open. Close the Paper tray right cover.
COVER OPEN
CLOSE UPPER RIGHT COVER
The Upper right cover is open. Close the Upper right cover.
COVER OPEN
Close the Interchange Unit Cover
The Interchange unit cover is open. Close the Interchange unit cover.
PAPER JAM:(XX)
Open the Printer Front Cover and refer to the diagram for more information
Check where the jam is referring to the diagram inside the front cover of the printer.
JAM TANDEM FENCE
Remove jammed paper from the tandem fence (paper divider) of the LT-xxxx paper tray
A paper jam has occurred at the Tandem fence. Remove the jammed paper from the Tandem fence.
NO TRAY xx
The indicated paper Tray was not detected, install it, or ensure it is inserted correctly.
There is no Paper cassette in Tray xx. Install the Paper cassette into Tray xx.
NO MP TRAY
Install the MP Tray
There is no MP tray. Install the MP tray.
NO PAPER T xx
Load paper into Tray xx
There is no paper in Tray xx. Load paper into Tray xx.
NO PAPER MP
Load paper into the Multipurpose (MP) Tray
There is no paper on the Multi-purpose tray. Load paper onto the Multi-purpose tray.
SIZE ERROR T xx
Specify the correct paper size for the indicated tray
Paper size in Tray xx is wrong. Load the right size of paper.
SIZE ERROR DX
The duplex unit can only print in the sizes specified. Specify the correct paper size: A4 or Letter
Paper size in the Duplex unit is wrong. Load the right size of paper.
SIZE ERROR FS
The Finisher does not accept the size specified.
Paper size in the Finisher is wrong. Load the right size of paper.
SIZE ERROR ST
The Stapler does not accept the size specified.
Paper size in the Stapler is wrong. Load the right size of paper.
SIZE ERROR MX
The Mailbox unit does not accept the size specified. Specify the correct paper size A4 or Letter
Paper size in the Mailbox unit is wrong. Load the right size of paper for use in the Mailbox
SIZE MISMATCH
Paper mismatch between the Printer and the Printer Driver setting. Load Paper xx size into Tray xx
Paper size is wrong. Load the right size of the paper.
MANUAL FEED
Load Paper xx size into the Manual Feeder, and press the Go button.
Paper size on the Multi-purpose tray is wrong. Load the right size of paper on the Multi-purpose tray.
NO DX UNIT
Install the Duplex Tray
There is no Duplex unit. Install the Duplex unit.
NO MX UNIT
Change the properties of the job or install an MX Unit.
There is no Mailbox unit. Install the Mailbox unit.
NO DRUM UNIT
A Drum Unit was not detected, please install one
There is no Drum unit. Install the Drum unit.
NO FUSING UNIT
A fusing Unit was not detected, please install one
There is no Fusing unit. Install the Fusing unit.
NO SP-5000
Install the Interchange unit
There is no Interchange unit. Install the Interchange unit.
NO BU-5000
Install the Bridge unit
There is no Bridge unit. Install the Bridge unit.
NO FS-5050
Install the Finisher unit or check your printer driver is configured correctly
There is no Finisher unit. Install the Finisher unit.
CARD ERROR
An error when accessing the Flash card, check the driver is formatted and not in Write Protect mode
It is impossible to access the card. Turn off the printer and then turn it back on again.
CARD REMOVAL
The Flash card was removed while the printer was powered on. Power cycle the printer
The card was removed while the printer was turned on. Turn off the printer and then turn it back on again.
BUFFER ERROR
Check the cable connection between the computer and printer
Interface communication error. Check the interface setting.
DOWNLOAD FULL
The download buffer of the printer is full. Add more memory to the printer
Download font overflow. Add memory.
FONT FULL
The font memory area is full. Delete fonts or add more memory to the printer.
Download font overflow. Add memory.
IGNORE DATA
Check that the correct driver is being used and/or try adding more printer memory.
Postscript error occurred. Add memory.
MEMORY FULL
The printer memory is full and the printer is unable to print the page. Add more memory.
The memory is full. Add memory.
PRINT OVERRUN
Select a lower resolution or set the page protect option in the driver to the correct size.
There is an error inside the printer. Use a lower resolution or set the page protection to the correct size for the paper size you are using.
STACKER FULL
Remove the paper from specified output tray.
The stacker is full. Remove the printed paper from the stacker.
HDD ERROR
An error occurred accessing the HDD, power cycle the printer and check that it is formatted
Communication error with the Internal HDD. Turn off the printer and then turn it back on again.
T2 LEVER ERROR
Check the Lever in tray 2 is set for the type of paper specified in the print job.
When you use thick paper, set the lever on the paper size dial to the thick setting.
MEDIATYPE ERROR
Specify the correct media type: xx
Load correct media / type of paper.
DIMM ERROR
Ensure that the DIMM is installed correctly
Installed DIMM is poor or incorrectly connected. Turn off the printer and check the DIMM.
STORAGE FULL
There is no more space on the device, delete some files or format the drive
The HDD or the Compact flash is full. Delete unwanted storage data.

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If you need further assistance, please contact Brother customer service:

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HL-3260N

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