Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.

Please follow these instructions:


  1. Make sure the printer power is on.
  2. Leave the Front cover open for over 10 seconds.
  3. Close the Front cover.

Brother strongly recommends that you do not refill the toner cartridge provided with your Printer/ FAX/ MFC. We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges. Using or attempting to use potentially incompatible toner and/or toner cartridge in your Printer/ FAX/ MFC may cause damage to the machine itself and/or it may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that was caused by the use of unauthorized third party toner and toner cartridges. To protect your investment and guarantee your print quality please continue to replace consumed toner cartridges with only Genuine Brother Brand Supplies.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models


Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.