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FAQs & Troubleshooting

FAQs & Troubleshooting

Verify the Brother machine connected to the Wireless Network (For Windows)

Please follow these steps below to verify the Brother machine connected to the Wireless Network.

NOTE: The screens may differ depending on operating system being used and your Brother machine.

 

PART 1: VERIFY THE BROTHER MACHINE IS POWERED ON

If the machine's display (hereinafter called LCD) is blank, then the Brother machine is not powered on or is in sleep mode. Press a button on the machine to see if it wakes from sleep mode. If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position.

If you are unable to power on the machine, then this solution does not apply. Troubleshoot this hardware issue.
 

PART 2: VERIFY THE CONNECTION TO THE WIRELESS ROUTER OR ACCESS POINT

Please check your machine's wireless status from the control panel (Click here to see how to check the wireless status on the control panel.), and make sure you connect the machine to the proper network SSID.

 

 

PART 3: VERIFY COMMUNICATION BETWEEN THE BROTHER MACHINE AND COMPUTER

  1. Obtain the machine's IP address using the control panel.
    > Click here to see how to check your machine's IP Address.
    If the IP address is invalid for your network, then continue to PART 4 to establish a wireless connection.
     
    An invalid IP address would be all zeroes, an APIPA address (169.254.x.x) on an Infrastructure network, or an address within an incorrect range for your network.
     
  2. Obtain the computer's IP Address:
    (Windows 10)
    1. Click Start, (All apps,) Windows System then select Command Prompt.
    2. Enter ipconfig. (C:\>ipconfig) and press Enter.
    3. You should receive information about your computer's network connection. Make a note of the IPv4 Address.
    (Windows 8)
    1. On the Start screen, click DownArrow. If DownArrow is not on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
    2. Click Command Prompt.
    3. Enter ipconfig. (C:\>ipconfig) and press Enter.
    4. You should receive information about your computer's network connection. Make a note of the IPv4 Address.
    (Windows XP / Vista / 7)
    1. Click Start, All Programs, Accessories then select Command Prompt.
    2. Enter ipconfig. (C:\>ipconfig) and press Enter.
    3. You should receive information about your computer's network connection. Make a note of the IP or IPv4 Address.
    If you do not receive an IP address, this indicates that there is an issue with your computer's network connection. If you are unsure of how to reconnect your computer to the network, contact your router manufacturer or network administrator for further support with the computer's network connection.
     
  3. Check the following points applicable for your PC and the Brother machine IP address.

     

    • The address numbers shown in bold text should both be the same:

      PC IP address: 192.168.1.2
      Brother machine IP address: 192.168.1.199
    If the address numbers shown in bold text are NOT the same, continue to PART 4 to re-establish a network connection.
     
    • The end number is different and unique to each device and is between 2-254.
       
    • The addresses are unique among all connected devices on your network environment.

     

  4. Ping the Brother machine:

     

    1. While still in the command prompt window, type: PING xxx.xxx.xxx.xxx (Where xxx.xxx.xxx.xxx is the Brother machine's IP Address noted earlier.)
       
    2. Press Enter on your keyboard. The computer will ping, or try to communicate with the Brother machine. When completed, you will receive the Ping Statistics.

       

      • If you receive replies and they are from the Brother machine's IP address (see image below for an example), then there is communication between the computer and the Brother machine. Close the command window.
         
        Receive replies and they are from the Brother machine's IP address

         

      • If you don't receive any replies or they are not from the correct IP address, then this indicates that there is a communication issue between the Brother machine and the Computer. To resolve the issue, follow the steps below.

         

        1. If the computer is wireless, confirm that it is connected to the same network SSID that the Brother machine is connected to. If it is connected to a neighboring wireless network, then you will need to troubleshoot your computer's network connection.
           
        2. If the computer's connection is verified but you still have no communication, temporarily change your firewall/security settings to allow network connection.

          (example)
          Customize Settings
          • Before disabling the firewall, make sure the changes you want to make are suitable for your network. Brother will not take any responsibility for any consequences of disabling the firewall.
          • When finished, make sure to turn the firewall on again.
        3. Repeat PART 3 after making any adjustments to the configuration. If you still can't ping the Brother machine, continue to PART 4 to re-establish a network connection.

If you have already completed PART 4 and you still can't ping the Brother machine, attempt to ping from another network-connected computer to determine if the issue is specific to this computer's Network Connection. If so, contact the computer manufacturer or network admin for further support troubleshooting this specific computer.

 

PART 4: ESTABLISH A WIRELESS CONNECTION

 

  1. Reset the network settings to the factory default.
    > Click here to see how to reset the machine back to the factory settings.
    If you can scan from other computers on the network than your computer, do not reset the network card but consult your computer manufacturer or network admin. The causes will be software firewalls, security programs, or other software may be blocking the communication.
     
  2. For steps on connecting the machine to your wireless network, see the following solutions.

     

  3. Once the machine is connected, go back to PART 3 to check the computer and Brother machine can communicate each other.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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