PT-D800W

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 09/17/2024
  • ID: faqp00001509_003

How do I uninstall the printer driver?

You can download and install the latest printer driver from the [Downloads] section of this website.

> Windows 11
> Windows 10 / Windows Server 2016 / Windows Server 2019
> Windows 8 / Windows 8.1 / Windows Server 2012 / Windows Server 2012 R2
> Windows 7 / Windows Server 2008 R2
> Windows Vista / Windows Server 2008
> Windows 2000/ XP
> macOS 13 or later
> macOS 12 or earlier

 

Windows 11

 

  1. Confirm that the printer is turned off.
  2. Click the [Start Menu] - [All apps] - [Windows Tools] - [Control Panel] - [Hardware and Sound] - [Devices and Printers].
  3. Select [Brother [model name]] and click [Remove device], or right-click the icon and click [Remove device]. If a User Account Control message appears, type in the password, and then click [Yes].
  4. Select [Fax] or [Microsoft XPS Document Writer] in the Devices and Printers window, and then click [Print server properties], which appears in the menu bar.
  5. Click the [Drivers] tab, and then click [Change Driver Settings]. If a User Account Control message appears, type in the password, and then click [Yes]. Select [Brother [model name]], and then click [Remove...].
  6. Select [Remove driver and driver package], and then click [OK]. Follow the on-screen instructions.
  7. Close the Print Server Properties window. The printer driver has been uninstalled.

Windows 10 / Windows Server 2016 / Windows Server 2019

 

  1. Confirm that the printer is turned off.
  2. Click the [Start Menu] - ([All apps] -) [Windows System] - [Control Panel] - [Hardware and Sound] - [Devices and Printers].
  3. Select [Brother [model name]] and click [Remove device], or right-click the icon and click [Remove device]. If a User Account Control message appears, type in the password, and then click [Yes].
  4. Select [Fax] or [Microsoft XPS Document Writer] in the Devices and Printers window, and then click [Print server properties], which appears in the menu bar.
  5. Click the [Drivers] tab, and then click [Change Driver Settings]. If a User Account Control message appears, type in the password, and then click [Yes]. Select [Brother [model name]], and then click [Remove...].
  6. Select [Remove driver and driver package], and then click [OK]. Follow the on-screen instructions.
  7. Close the Print Server Properties window. The printer driver has been uninstalled.

Windows 8 / Windows 8.1 / Windows Server 2012 / Windows Server 2012 R2

 

  1. Confirm that the printer is turned off.
  2. Click [Control Panel] on the [Apps] screen - [Hardware and Sound] - [Devices and Printers].
  3. Select [Brother [model name]] and click [Remove device], or right-click the icon and click [Remove device].
    If a User Account Control message appears, type in the password, and then click [Yes].
  4. Select [Fax] or [Microsoft XPS Document Writer] in the [Devices and Printers] window, and then click [Print server properties], which appears in the menu bar.
  5. Click the [Drivers] tab, and then click [Change Driver Settings]. If a User Account Control message appears, type in the password, and then click [Yes]. Select [Brother [model name]], and then click [Remove...].
  6. Select [Remove driver and driver package], and then click [OK]. Follow the on-screen instructions.
  7. Close the [Print Server Properties] window. The printer driver has been uninstalled.

Windows 7 / Windows Server 2008 R2

 

  1. Confirm that the printer is turned off.
  2. Click the [Start] button - [Devices and Printers].
  3. Select [Brother [model name]], and click [Remove device] or right-click the icon and then click [Remove device].
    If a User Account Control message appears, type in the password, and then click [Yes].
  4. Select [Fax] or [Microsoft XPS Document Writer] in the Devices and Printers window, and then click [Print server properties], which appears in the menu bar.
  5. Click the [Drivers] tab, and then click [Change Driver Settings]. If a User Account Control message appears, type in the password, and then click [Yes]. Choose [Brother [model name]], and then click [Remove...].
  6. Select [Remove driver and driver package], and then click [OK]. Follow the on-screen instructions.
  7. Close the Print Server Properties window.
    The printer driver has been uninstalled.

Windows Vista / Windows Server 2008

 

  1. Confirm that the printer is turned off.
  2. Click the [Start] button - [Control Panel] - [Hardware and Sound] - [Printers].
  3. Select [Brother [model name]], and click [Delete this printer] or right-click the icon, and then click [Delete].
  4. In the Printers window, right-click and select [Run as administrator] - [Server Properties…].
    If the authorization confirmation dialog box appears, click [Continue].
    If the "User Account Control" dialog box appears, enter the password and click [OK]. The Print Server Properties window appears.
  5. Click the [Drivers] tab and choose [Brother [model name]]. Click [Remove...].
  6. Select [Remove driver and driver package] and click [OK]. Follow the on-screen instructions.
  7. Close the Print Server Properties window.
    The printer driver has been uninstalled.

Windows 2000/ XP

 

  1. Turn off the printer.
  2. Click the [Start] button, go to Printers and Faxes window.
  3. Choose "Brother [model name]", and click [File]-[Delete].
  4. Go to [File]-[Server Properties].
  5. Click the [Drivers] tab and choose "Brother [model name]". Then, click [Remove].
  6. Close the Print Server Properties window. The printer driver has been uninstalled.
     
  • Please note that not all printers are compatible with all versions of Windows operating systems. To find out which operating systems are compatible with your printer, see the following link:
    <Compatible Operating Systems>
  • You can normally uninstall printer drivers with the steps described above, but if you need to delete all the printer driver information due to a failed installation, use the printer driver cleanup tool.

macOS 13 or later

 

  1. Confirm that the printer is turned off.
  2. From the Apple menu, open [System Settings]/[System Preferences]  - [Printers & Scanners].
  3. Select [Brother [model name]], and then click [Remove Printer...].
  4. Close the Printers & Scanners window.
    The printer driver has been uninstalled.
     

macOS 12 or earlier

 

  1. Confirm that the printer is turned off.
  2. From the Apple menu, open [System Preferences] - [Printers & Scanners]/[Print & Scan].
  3. Select [Brother [model name]], and then click the " - " button.
    Printers & Scanners
  4. Close the Printers & Scanners or Print & Scan window.
    The printer driver has been uninstalled.

Related FAQs

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

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