DCP-385C
FAQs & Troubleshooting
Check the firmware version.
Follow the steps below to check the firmware version.
Press Stop/Exit and + or the Up arrow keys simultaneously.
The firmware version is displayed on the LCD panel.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models DCP-385C, DCP-585CW
Content Feedback
To help us improve our support, please provide your feedback below.
Error Messages Paper Feed / Paper Jam Print Scan Copy Mobile Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Consumables / Paper / Accessories Cleaning Specification OS Support Information
Printer Scanner / Scan Key Tool Security Enhancement Error Message on Machine's Display Error Message on Status Monitor Error Message on Computer Error Message on Mobile Device Paper Jam Paper Feed Problem Paper Loading / Handling Cannot Print (via USB / Parallel) Cannot Print (via Mobile Device) Print Quality Problem Direct Print Problem General Print Problem Print from Computer (Windows) Print from Computer (Macintosh) Print from Mobile Device Print Settings / Management Tips for Printing Cannot Scan (via USB / Parallel) Cannot Scan (via Mobile Device) Scan Quality Problem General Scan Problem Scan from Machine Scan from Mobile Device Scan from Computer (Windows) Scan from Computer (Macintosh) Scan Settings / Management Tips for Scanning Cannot Copy Copy Quality Problem General Copy Problem Copy Operation AirPrint (iOS) Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™) Machine problem Machine Setup / Settings Paper Handling Installing Drivers / Software Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips Consumables Paper Cleaning Product Specification Windows Support Macintosh Support
