MFC-9840CDW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 07/05/2018
  • ID: faq00002639_002

I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?

You can install "PaperPort™ 11SE" from the CD-ROM supplied with your machine. Please follow the Step1, 2 and 3 below to install "PaperPort™ 11SE".

There are three steps for installing "PaperPort™ 11SE". You need to install three kinds of software: PaperPort, Microsoft Visual C++ 2005 Redistributable Package (depending on your machine) and PaperPort Image Printer.


Step1: Installing PaperPort
 
  1. Put the supplied CD-ROM into your CD-ROM drive. If the Brother screen appears automatically, close the screen.
     
  2. Click on Start and then Computer.
    computer

     

  3. Right-click on CD-ROM icon and select Open.
    open

     

  4. Open the ppport folder and then the PaperPort folder. Double-click setup.exe.
    setup.exe

     

  5. The installation will start. Please follow the installation screen directions.

 

- For DCP-9040CN, DCP-9045CDN, MFC-9440CN, MFC-9840CDW users:
You do NOT need to follow Step2. Please skip Step 2 and go onto the Step 3.

- For Users of other machines:
Please continue to Step 2 and follow the instructions.

 

 

Step2: Installing Microsoft Visual C++ 2005 Redistributable Package

Installation steps vary depending on the version of your Windows 7. Please follow the steps below for your Windows 7 version.

 

[For 32bit users]

  1. Open the Utilities folder. Double-click vcredist_x86.exe.
    vcredist_x86.exe

     

  2. A window will appear. After finishing installation the window will close.
    window


[For 64bit users]

  1. Open the Utilities folder. Double-click vcredist_x86.exe.
    vcredist_x86.exe

     

  2. A window will appear. After finishing installation the window will close.
    window
     
  3. Open the System64 folder. Double-click vcredist_x64.exe.
    vcredist_x64.exe

     

  4. A window will appear. After finishing installation the window will close.
    window

 

Step3: Installing PaperPort Image Printer

Installation steps vary depending on the version of your Windows 7. Please follow the steps below for your Windows 7 version.

 

[For 32bit users]

  1. Go back to the PaperPort folder. Open the PrinterDriver folder, and then the sytem32 folder.
     
  2. Double-click setup.exe.
    setup.exe

     

  3. The installation will start. Please follow the installation screen directions.


[For 64bit users]

  1. Go back to the PaperPort folder. Open the PrinterDriver folder, and then the system64 folder.
     
  2. Double-click setup.exe.
    setup.exe

     

  3. The installation will start. Please follow the installation screen directions.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-7030, DCP-7040, DCP-9040CN, MFC-7340, MFC-7450, MFC-7840N, MFC-9440CN, MFC-9450CDN, MFC-9840CDW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit