MFC-6490CW
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FAQs & Troubleshooting |
When I make a copy the image or text is cut off. What can I do?
This issue may occur if the paper is loaded incorrectly in the paper tray or the paper size and tray settings are not programmed as needed.
- Loading the paper into the tray correctly
- Changing the paper size setting
- Changing the paper tray setting
Loading the paper into the tray correctly
Paper should be loaded in the paper trays in portrait orientation. Do NOT load paper in the paper trays in landscape orientation.
Regardless of the paper size you are using, you must always load the paper into the paper tray so that the two longer edges of the paper face the left and right sides of the paper tray and the two shorter edges of the paper face the front and back of the paper tray.
Changing the paper size setting
When you change the size of the paper you load into your Brother machine, you must also change the paper size setting.
Changing the paper tray setting
Your Brother machine will automatically default to Tray#1 when making copies. You can change the default tray the machine will use when making copies OR you can change the tray selection temporarily for the next copy.
Changing the default tray in Copy mode
- Press Menu.
- Press the up or down arrow key to select General Setup.
- Press OK .
- Press the up or down arrow key to select Tray Setting.
- Press OK.
- Press the up or down arrow key to select Tray Use: Copy.
- Press the left or right arrow key to select Tray#1 or Tray#2.
- Press OK.
- Press Stop/Exit.
Changing the tray selection for next copy only
- Press Copy.
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Do one of the following:
- To use the ADF (automatic document feeder), place your document face up, top edge first in the ADF.
- To use the scanner glass, place the document face down in the upper left hand corner of the scanner glass. Use the document guidelines on the left and top of the scanner glass.
- Use the dial pad to enter the number of copies you want to make (up to 99).
- Press the up or down arrow key to select Tray Select.
- Press the left or right arrow key to select Tray#1 or Tray#2.
- Press OK.
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Do one of the following:
- Press Black Start or Mono Start to make a black and white copy.
- Press Color Start or Colour Start to make a color copy.
