Model discontinued. This page is no longer updated.

HL-2460

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 05/15/2013
  • ID: faq00002178_000

The printer does not load paper.


First, ensure that you are using paper that meets Brother recommended paper specifications. Click here to see what kind of paper you can use.

  • If there is paper in the paper tray, make sure it is evenly loaded into the printer. If the paper is curled, you should straighten it before printing. Sometimes it is helpful to remove the paper, turn the stack over, and then reload it in the paper tray.

  • Reduce the amount of paper in the paper tray and then try again. Check that manual feed mode is not selected in the printer driver.

  • The pickup roller or separation pad may need to be replaced (although you would normally see an error message on the printer LCD panel that indicates that this was the case). If necessary, consult your dealer for a replacement.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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HL-2460

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