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FAQs & Troubleshooting

FAQs & Troubleshooting

What kind of paper can I use?

The printer loads paper from the installed standard paper tray, optional lower tray, or the optional legal tray.

The names for the paper trays in the printer driver and this guide are as follows:


 Standard paper tray
 Optional legal tray
 Tray 1
 Optional lower tray  Tray 2
 Optional duplex unit for 2-sided(duplex) printing  DX

Media Type:

 Media Type  Tray 1  Tray 2  DX
 Plain Paper   Yes  Yes  Yes
 Thick Paper  Yes  Yes *2  Yes *2
 Transparency  Yes *1  
 Labels  Yes    
 Envelopes  Yes    

*1) Up to 50 sheets, A4 or Letter
*2) 90 to 105 gsm (24 to 28 lb)

Paper weight;
Plain Paper: 60 gsm to 90 gsm (16 to 24 lb)
Thick Paper: 90 gsm to 210 gsm (24 to 55 lb)

Media Size:

 Tray 1  Tray 2  DX
 Paper Size  A4, Letter, Legal, B5 (JIS/ISO), Executive, A5, COM10, DL,  104.8 x 210 mm to 215.9 x 297 mm (4.1 x 8.3 in. to 8.5 x 11.7 in.) A4, Letter, B5 (JIS/ISO),  Executive  A4, Letter, Legal, B5 (JIS/ISO),  Executive, A5, 104.8 x 210 mm to 215.9 x 355.6 mm (5.8 x 8.3 in. to 8.5 x 14 in.)

 Number of sheets for paper source:

   Tray 1  Tray 2
 Plain paper  Up to 250 sheets 
(75 gsm or 20 lb)
 Up to 530 sheets 
(75 g/m2 or 20 lb)
 Thick paper  Up to 120 sheets  Up to 44 mm loading height
 Transparencies  Up to 50 sheets  -
 Labels  Up to 80 sheets  -
 Envelopes  Up to 15 sheets or
7 sheets for High temperature/
High humidity condition.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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