Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

What is the recommended paper?

The recommended paper for this printer is:

  • Xerox 4200, Hammermill Laserprint
  • NEUSIEDLER Color Copy 90g/m2 or equivalent



  • To get the best output quality and to avoid any damage, use smooth white paper.
  • Before you buy a lot of paper, please test some to make sure that the paper is suitable.
  • Use neutral paper. Do not use acidic or alkaline paper.
  • Print quality will vary depending on the paper being used.
  • Do not load envelopes, transparencies, labels or thick paper (more than 105 g/m2 or 28 lb) into the optional lower tray unit. It may cause paper jams.


Do not use inkjet paper, iron-on transfer paper or perforated paper, because it will cause a paper jam or damage your machine.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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