One or more of my colors are not printing (blank).
If one or more of the ink colors are missing from your printed documents (i.e. received faxes, copies and/or documents printed from the PC), the ink nozzles in the print head may be clogged. Cleaning the print head may resolve this issue.
Print the Print Quality Check Sheet and look at the nozzle check pattern.
If print head cleaning is needed, following the machine's display instructions.
> Click here to see how to print the Print Quality Check Sheet.
We do not recommend frequent unplugging and re-plugging of the machine and/or leaving the machine unplugged for extended periods of time.
To maintain premium print quality, our product is designed to automatically clean the print head periodically. When the machine is unplugged, it will not complete the periodic cleanings needed to ensure ink does not dry in the print head and may cause poor print quality.
We recommend using the Power On/Off button to power down the machine. Using the Power On/Off button allows minimal power to the machine ensuring periodic cleanings of the print head occur only when necessary and needed information remains in memory.
- Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.
- DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.
Brother strongly recommends that customers use only genuine Brother ink for best results. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any issue that was caused by the use of third party ink.
> Click here for more information about Genuine Brother Supplies.