FAQs & Troubleshooting

FAQs & Troubleshooting

Cover is Open

The following covers may not be completely closed. Check if the following covers are completely closed.

[NOTE]: Images shown below are from the representative product and may differ from your Brother machine.

  • Scanner cover:
    1. Lift the scanner cover.
    2. Firmly close the scanner cover:
      Lift the scanner cover to release the lock (1). Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands. 

scanner cover


  • Ink cartridge cover:

    Firmly close the ink cartridge cover until it clicks.

ink cover


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-J125, DCP-J140W, DCP-J315W, DCP-J715W, MFC-J220, MFC-J265W, MFC-J415W, MFC-J615W

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