PT-E500
FAQs & Troubleshooting
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
If you switch to AirPrint when using the CUPS printer driver, some buttons or functions in P-touch Editor or the printer driver may not be available.
To solve this problem, use the CUPS printer driver.
To choose the CUPS printer driver, perform the following steps:
Choose [Apple Menu ] => [System Preferences ] => [Print & Scan / Printers & Scanners ].
Choose your Brother machine in the [Printers ] section and check the printer driver in use.
When the AirPrint printer driver is used, "Model name + AirPrint" is displayed for "Kind ".
Click the [+ ] button.
Click the [Default ] icon at the top of the dialog box.
Choose your machine from the [Name ] list.
Choose "[model name]+ CUPS " from the [Use ] list.
If you cannot find "[model name]+ CUPS ", the CUPS printer driver is not installed. Download and install the latest CUPS printer driver from the [Downloads ] section.
Click [Add ].
The printer is now available in the [Printers ] section.
Choose [Quit System Preferences ] from the [Apple Menu ].
If your question was not answered, have you checked other FAQs?
Have you checked manuals?
If you need further assistance, please contact Brother customer service:
Related Models PT-2700, PT-2730, PT-9500PC, PT-9700PC, PT-9800PCN, PT-D600, PT-D800W, PT-E500, PT-E550W, PT-P710BT, PT-P750W, PT-P900W, PT-P950NW, QL-1050, QL-1110NWB, QL-500, QL-570, QL-580N, QL-700, QL-720NW, QL-800, QL-820NWB
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Installation Machine Setup Connecting to a Computer P-touch Editor (Windows) P-touch Editor (Mac) Printing Software Machine Operating System Maintenance Installation Software P-touch Editor (Windows) P-touch Editor (Mac) Error Messages/LED Indications Apps for Mobile Devices Connecting to a Computer Printing Uninstallation Machine Operating System Installation Maintenance Specifications
General Setup Procedures
USB
Numbering Barcodes Layout Add-ins Templates Printing Using the Software Databases
Numbering Barcodes Layout Templates Printing Using the Software Databases
Print Quality/Print Settings Reduce Tape Margins Layout Barcodes
Printer Driver
Reset Procedure Power Supply
Operations
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Printer Driver Firmware
Machine Maintenance
Print Quality Media Databases Add-ins Barcodes Error Messages Operations Cannot Print
Operations Cannot Print Print Quality Databases
Error Messages on the Machine's Display LED Indications Error Messages on your Computer's Screen
Installation Failure Cannot Print
Cannot Print Print Quality/Print Settings
Reduce Tape Margins Layout Paper/Tape/Label Jam
Machine Power Supply Reset Procedure
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Product Application Consumables&Accessories
Printer Driver
Software
Software
Machine Maintenance
Software
Pro Label Tool
Mac
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