DS-620
![FAQs & Troubleshooting FAQs & Troubleshooting](/g/b/shared/img/module/icon_question_33.png) |
FAQs & Troubleshooting |
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
![InitializeFailed InitializeFailed](/g/b/img/faqend/faq00100153_000/ph/en/1011301/InitializeFailed.gif)
To resolve this issue:
-
Make sure the DSMobileCapture software is running, and then close it.
-
Delete the DSMobileCapture software icon from the Dock.
![Dock Dock](/g/b/img/faqend/faq00100153_000/ph/en/1011304/Dock.gif)
-
Start the DSMobileCapture software again.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models
DS-620, DS-720D
Content Feedback
To help us improve our support, please provide your feedback below.