DCP-T520W
FAQs & Troubleshooting
Cannot Scan XX or Unable to Scan XX
The machine has a mechanical issue.
The "XX" is a different error message depending on the condition of your machine.
Unplug the machine from the power for several minutes, and then reconnect it.
If your machine has FAX functions:
If you cannot print received faxes, transfer them to another fax machine or to your computer before unplug the machine so you will not lose any important messages.
Then, unplug the machine from the power for several minutes and reconnect it.
If the issue continues, contact Brother Customer Service from "Contact Us".
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models DCP-T520W, DCP-T720DW, DCP-T820DW, MFC-J2340DW, MFC-J3540DW, MFC-J3940DW, MFC-T920DW
Content Feedback
To help us improve our support, please provide your feedback below.
Error Messages Paper Feed / Paper Jam Print Scan Copy Mobile Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Network Settings Consumables / Paper / Accessories Cleaning Specification OS Support Information Video FAQs
Settings/Management Security Enhancement Printer Scanner / Scan Key Tool Error Message on Machine's Display Error Message on Status Monitor Error Message on Computer Error Message on Mobile Device Paper Jam Paper Feed Problem Paper Loading / Handling Cannot Print (via Network) Cannot Print (via USB / Parallel) Cannot Print (via Mobile Device) Print Quality Problem General Print Problem Print from Computer (Windows) Print from Computer (Macintosh) Print from Mobile Device Print Settings / Management Tips for Printing Cannot Scan (via Network) Cannot Scan (via USB / Parallel) Cannot Scan (via Mobile Device) Scan Quality Problem General Scan Problem Scan from Machine Scan from Mobile Device Scan Settings / Management Copy Quality Problem Copy Operation Advanced Networking Wireless Network Setting Problem Wireless Network Settings Tips for Network Settings iOS Device-related Problem Brother iPrint&Scan / Mobile Connect (iOS) AirPrint (iOS) Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™) Brother iPrint&Scan (Windows Phone Device) Machine problem Machine Setup / Settings Paper Handling Video FAQs Installing Drivers / Software Updating Drivers / Software / Firmware Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips Consumables Paper Cleaning Product Specification Paper Specification Windows Support Macintosh Support Setup Video Troubleshooting Video Tutorial Video
