DCP-J725DW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 25/04/2013
  • ID: faq00002677_004

Unable to Print XX

Cause


  • The machine has a mechanical problem.

  • A foreign object such as a paper clip or ripped paper is in the machine.


Please follow the steps below to solve the problem:

  1. Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. To see how to remove the jammed paper click here to see the CASE3 "Paper Jam [Front, Rear]" of FAQ.

  2. If the error message continues, disconnect the machine from the power for several minutes and reconnect it.


If the error message still continues, please contact Brother Customer Service from "Contact Us".

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-J725DW, MFC-J625DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit