HL-L6415DW
FAQs & Troubleshooting
When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
If a personal firewall software (or anti-virus software) is installed on your PC, temporarily disable it. For instructions on how to disable this type of program, please refer to the user's guide for your software or contact the software manufacture.
Once the firmware upgrade installation is completed, enable the program again.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models DCP-L2550DW, DCP-L2640DW, DCP-T420W, DCP-T426W, DCP-T520W, DCP-T720DW, DCP-T820DW, HL-L2375DW, HL-L2460DW(XL), HL-L3230CDN, HL-L3270CDW, HL-L3280CDW, HL-L5210DW, HL-L6415DW, HL-T4000DW, MFC-J2340DW, MFC-J3540DW, MFC-J3940DW, MFC-L2750DW, MFC-L3735CDN, MFC-L3770CDW, MFC-L5915DW, MFC-L6915DW, MFC-L8340CDW, MFC-T4500DW, MFC-T920DW
Content Feedback
To help us improve our support, please provide your feedback below.
Error Messages Paper Feed / Paper Jam Print Scan Copy Mobile Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Network Settings Consumables / Paper / Accessories Cleaning Specification OS Support Information Video FAQs
Settings/Management Security Enhancement
Printer Scanner / Scan Key Tool
Error Message on Machine's Display Error Message on Status Monitor Error Message on Computer
Paper Jam Paper Loading / Handling
Cannot Print (via Network) Cannot Print (via USB / Parallel) Cannot Print (via Mobile Device) Print Quality Problem General Print Problem Print from Computer (Macintosh) Print from Mobile Device Print Settings / Management Tips for Printing
Cannot Scan (via Network) Cannot Scan (via USB / Parallel) General Scan Problem Scan from Mobile Device
Copy Quality Problem
Advanced Networking Wired Network Setting Problem Wireless Network Setting Problem Wired Network Settings Wireless Network Settings Tips for Network Settings
iOS Device-related Problem Brother iPrint&Scan / Mobile Connect (iOS) AirPrint (iOS) Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™)
Machine problem
Machine Setup / Settings Accessory Installation Video FAQs
Installing Drivers / Software Updating Drivers / Software / Firmware Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips
Consumables Paper Accessories
Cleaning
Product Specification Paper Specification
Windows Support
Setup Video Troubleshooting Video