HL-1650

FAQs & Troubleshooting

Print on envelopes.

Do not use any of the following types of envelopes, as they will cause paper feed problems:

Envelopes that are damaged, curled, wrinkled, or irregularly shaped
Envelopes that are extremely shiny or highly textured
Envelopes with clasps, snaps or tie strings
Envelopes with self-adhesive closures
Envelopes of baggy construction
Envelopes that are not sharply creased
Embossed envelopes
Envelopes that were previously printed by a laser printer
Envelopes that are pre-printed on the inside
Envelopes that cannot be arranged uniformly when placed in a pile
Envelopes constructed with paper that exceeds the paper weight specifications for the printer
Poorly manufactured envelopes with edges that are not straight or consistently square
Envelopes with transparent windows, holes, cutouts or perforations.

Before printing envelopes, you must fan the stack of envelopes well to avoid paper jams and misfeeds.

Do not load different types of paper at the same time in the paper cassette because paper jams and misfeeds may occur.
Do not print on envelopes using 2-Sided(Duplex) printing.
For correct printing, you must select the same paper size from within your software application as the paper in the tray.
If your application software does not support paper size selection in its print menu, you can change the paper size on the printer's control panel under the PAPER menu.

Open the Multi-purpose tray
Unfold the Multi-purpose tray extension.
Open the Face up output tray.
Place envelopes in the Multi-purpose tray so they touch the back of the tray and remain below the limit mark.
- If you are printing on paper that weighs more than 135 gsm (36 lbs), use the face up output tray.
- Insert the leading edge of the paper first and push it gently into the tray.
- The top of the paper stack must be under the guides that are on both sides of the tray. The maximum thickness is 11 mm (0.43 inch).
- The printed side must be face up.
Press and slide the paper width adjuster to fit the envelope size.
- Make sure that neatly stacked envelopes are correctly seated in the Multi-purpose Tray; otherwise, envelopes may not be fed correctly, resulting in skewed printouts or paper jams.
- When printing, the inside tray automatically rises to feed envelopes into the printer.
Change the following settings in the printer driver properties tab.