FAQs & Troubleshooting

FAQs & Troubleshooting

Scan a document and e-mail it as an attachment using the Scan button on my Brother machine

You can scan a document directly into your default E-mail application and send the scanned data as an attachment by pressing the Scan button on the control panel of your Brother machine.

If you want to change the scan settings, click here to see how to change scan settings.



Follow the steps listed below to scan a document and e-mail it as an attachment.


Webmail services are not supported by Scan to E-mail feature. Use the Scan to Image or Scan to File feature to scan a document or a picture, and then attach the file of the scanned data to an email message. The machine scans to your default email client.


  1. Load your document.


    • For the Automatic Document Feeder (ADF), place the document face up top edge first.
    • For the scanner glass, place the document face down.
  2. Press Scan(Scan).
  3. Swipe left or right to display E-mail(to E-mail).
  4. Press E-mail(to E-mail). The icon moves to the middle of the Touchscreen and is highlighted in blue.
  5. Press OK.
  6. (For network users)


    1. Press the Up or Down arrow key to display the destination computer you want to send to.
      If the computer is not displayed, click here to see how to solve the issue.
    2. Press the destination computer name.
    3. If the machine's display prompts you to enter a PIN number, enter the 4-digit PIN number for the destination computer, and press OK.


  7. Do one of the following:


    • To start scanning with the existing settings, go to Step 11.
    • To change the settings, go to Step 8.
  8. Press Options.
  9. If you want to use 2-sided scanning, press 2-sided Scan. Press 2-sided Scan: Long Edge or 2-sided Scan: Short Edge.
  10. Choose the scan setting for Scan Type, Resolution, File Type, Scan Size and Remove Background Color.
  11. Press Start. The machine starts scanning the document, creates a file attachment, and launches your E-mail application, displaying the new E-mail.


You can scan from your computer with the useful application as ControlCenter. See the related FAQ's about how to use the ControlCenter with Windows/ Macintosh.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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