FAQs & Troubleshooting

FAQs & Troubleshooting

Clean the paper pick-up roller

Follow the steps below to clean the paper pick-up roller.
  1. Pull the paper tray completely out of the machine.
  2. If paper is loaded or something is stuck inside in the paper tray, remove it.
  3. Remove anything that is stuck inside the paper tray.
  4. Tightly wring out a soft, lint-free cloth soaked in lukewarm water, and then wipe the separation pad (1) of the paper tray with it to remove dust.
  5.  Wipe the two pick-up rollers (1) inside of the machine to remove dust.
  6. Reload the paper, and then put the paper tray firmly back in the machine.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models


Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.