White spots or hollow print
Check the following points to resolve the issue:
- Make sure that the media type setting in the printer driver matches the type of paper you are using.
- Check the machine's environment. Conditions such as high humidity can cause hollow print.
- If the problem is not solved after printing a few pages, foreign material, such as glue from a label, may be stuck on the drum surface.
- Install a new drum unit. Click here to see the details of how to replace the drum unit.
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