MFC-J6910DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Receive faxes when the Brother machine is in Manual Mode.

Your Brother machine's Manual Receive Mode completely disables automatic fax reception. You should only use Manual Mode if you do not receive many faxes.


Using Manual Mode will not affect your ability to send faxes.

 

PUTTING YOUR BROTHER MACHINE IN MANUAL MODE

Follow these steps to put the machine in Manual Mode:

*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

  1. Press the MENU key.

  2. Press the UP OR DOWN ARROW key to choose Initial Setup.

  3. Press the OK key.

  4. Press the UP OR DOWN ARROW key to choose Receive Mode.

  5. Press the LEFT OR RIGHT ARROW key to choose Manual.

  6. Press the OK key.

  7. Press the STOP/EXIT key.

    The LCD will display the date, time, and "Mnl."

<For touchscreen models>

  1. Press MENU.

  2. Press the UP OR DOWN ARROW to display Initial Setup.

  3. Press Initial Setup.

  4. Press the UP OR DOWN ARROW to display Receive Mode.

  5. Press Receive Mode.

  6. Press the UP OR DOWN ARROW key to display Manual. (This step might be skipped in some models.)

  7. Press Manual.

  8. Press the STOP/EXIT key.

    The LCD will display the date, time, and "Mnl."

 

RECEIVING FAXES IN MANUAL MODE

It is still possible to receive faxes in Manual Mode, but you must start the receiving process yourself.

  • If you know the incoming call is a fax and you are at the Brother machine, follow these steps to receive it:

    1. Do one of the following:

      • If your Brother machine has the HOOK key on the machine's control panel:

        Press the HOOK key or lift the handset of the external telephone.

      • If not:

        Lift the handset of the external telephone.

      You should hear a beep every 3 seconds-indicating an automatic fax, or silence-indicating a manual fax.

    2. Press the Black (Mono) Start or Color (Colour) Start key on the Brother machine.

    3. Press 2 or Receive (for touchscreen models) on the Brother machine.

      The machine will receive the fax.

  • If you answer a call on an extension telephone and hear a beep every 3 seconds-indicating an automatic fax, or silence-indicating a manual fax, follow these steps to receive the fax:

    1. Press *, 5, 1 (*, 9, 1 for New Zealand) on the telephone's dial pad.

    2. Wait until you hear the machine's receiving tones (chirping sounds).

    3. Hang up the telephone's handset.

      The machine will receive the fax.

  • If you answer a call on an external telephone connected to your Brother machine's EXT jack (socket) and hear a beep every 3 seconds-indicating an automatic fax, or silence-indicating a manual fax, follow these steps to receive the fax:

    1. Press the Black (Mono) Start or Color (Colour) Start key on the Brother machine.

    2. Press 2 or Receive (for touchscreen models) on the Brother machine.

    3. Wait until you hear the machine's receiving tones (chirping sounds).

    4. Hang up the telephone's handset.

      The machine will receive the fax.
If the machine's Easy Receive function is on, then you do not have to press the Black (Mono) Start or Color (Colour) Start key on the Brother machine to receive a fax. Simply wait until you hear the machine's receiving tones, hang up the telephone's handset, and your machine should receive the incoming fax automatically.

 

EASY RECEIVE

The Easy Receive feature allows you to receive faxes in Manual Mode by simply lifting the handset of a telephone that is on the same line as the Brother machine or connected to the Brother machine's EXT jack (socket). The machine will automatically generate fax-receiving tones, at which point you can replace the telephone handset and wait for your fax to be received and printed.

The Easy Receive feature is turned on by default.

Follow these steps to adjust the Easy Receive setting:

*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

  1. Press the MENU key.

  2. Press the UP OR DOWN ARROW key to choose Fax.

  3. Press the OK key.

  4. Press the UP OR DOWN ARROW key to choose Setup Receive.

  5. Press the OK key.

  6. Press the UP OR DOWN ARROW key to choose Easy Receive or Fax Detect.

  7. Press the LEFT OR RIGHT ARROW key to choose On or Off.

  8. Press the OK key.

  9. Press the STOP/EXIT key.

<For touchscreen models>

  1. Press MENU.

  2. Press the UP OR DOWN ARROW to display Fax.

  3. Press Fax.

  4. Press the UP OR DOWN ARROW to display Setup Receive.

  5. Press Setup Receive.

  6. Press the UP OR DOWN ARROW to display Easy Receive or Fax Detect.

  7. Press Easy Receive or Fax Detect.

  8. Press On or Off.

  9. Press the STOP/EXIT key.
If you send faxes from a computer that is on the same telephone line as the Brother machine and the Brother machine intercepts the calls, turn Easy Receive off.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J5910DW, MFC-J615W, MFC-J625DW, MFC-J6510DW, MFC-J6910DW, MFC-J825DW

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