FAQs & Troubleshooting

FAQs & Troubleshooting

I can print but cannot scan via network. (For Macintosh)

Follow the steps below to resolve this issue:


Step 1: Check the Connection

To use the network scanning feature, you need to configure your Brother machine in the peer-to-peer network environment.


In a network shared environment, the scanning feature works from a server PC, but does not work from client PCs.



Step 2: Check your Brother machine is available to print via network

Your Brother machine may not connect the network, so try to print via network.

If you can not print via network, click here to see information to solve the issue of being unable to print via network.



Step 3: Check the network scan settings

Open the Device Selector and configure scanner settings.
> Click here to see how to launch and use the Device Selector to configure the scanner settings.



Step 4: Check the scanning feature works

  1. Open the ControlCenter.
    To open the ControlCenter2 application, click Go from the Finder bar, Applications > Brother > ControlCenter. Double click the ControlCenter.
    The ControlCenter will open and an icon will be placed in the dock.
  2. Click Image or OCR or E-mail or File. Check the scanning feature works.


    Choose the type of scan you require


    • If you are able to scan from your Brother machine, then the issue is resolved.
    • If you are still unable to scan, uninstall the scanner driver and try to re-install.
      > Click here to see how to uninstall the drivers.
      Go to Downloads section of this website and download Scanner Driver (TWAIN). The installation instructions are available on the download page.


Step 5: Check the firewall settings

(For scan using the control panel or SCAN key on your Brother machine.)
The network scanning feature does not work when using the control panel or SCAN key on your Brother machine. This has occurred when using a software firewall. Configure your software firewall to permit the application below.


Application Name:
Macintosh HD/ Library/ Printers/ Brother/ Utilities/ Server/


> Click here to see how to configure your software firewall to permit the application (For Macintosh)



STEP 6: Make sure your router allows communication on the network via Bonjour.

Does the router support Bonjour communication?
The router may be set to block Bonjour communication. Refer to the support documentation for your router and check the router settings.
If you don't know whether the router supports Bonjour or the method for changing the settings, contact the router manufacturer.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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