Model discontinued. This page is no longer updated.

MFC-9420CN

FAQs & Troubleshooting

FAQs & Troubleshooting

I can print but cannot scan via network. (For Macintosh)

Follow the steps below to resolve this issue:

 

Step 1: Check the Connection

To use the network scanning feature, you need to configure your Brother machine in the peer-to-peer network environment.

image

In a network shared environment, the scanning feature works from a server PC, but does not work from client PCs.

image

 

Step 2: Check your Brother machine is available to print via network

Your Brother machine may not connect the network, so please try to print via network.

If you can not print via network, click here to see information to solve the issue of being unable to print via network.

 

 

Step 3: Check the network scan settings

Open the Device Selector and configure scanner settings.
> Click here to see how to launch and use the Device Selector to configure the scanner settings.

 

 

Step 4: Check the scanning feature works

  1. Open the ControlCenter2.
    There may be two different versions of the ControlCenter2 software available depending on your model and operating system. If you are not sure which version you have, try the steps for each version is turn.

     

     

    Current Version

    To open the ControlCenter2 application, click Go from the Finder bar, Applications => Brother => ControlCenter. Double click the ControlCenter.
    The ControlCenter will open and an icon will be placed in the dock.

     

    Icon in the Dock

     

    If you do not see the ControlCenter software, then you may be using the previous version of ControlCenter. For instructions on how to use this version, refer to Previous Version.
     

     

    Previous Version

    To open the ControlCenter2 application, click Go from the Finder bar, Applications => Brother => ControlCenter.app or Macintosh HD => Library => Printers => Brother => Utilities => ControlCenter => ControlCenter. app.
    Double click the ControlCenter.app.
    The ControlCenter will open and an icon will be placed at the top of right of the screen near the system time. In the future you may click on this icon and select Open to launch the application.

     

    Icon in the menu bar

     

    • If you do not see the ControlCenter software, then you may be using the current version of ControlCenter. For instructions on how to use this version, refer to Current Version.
       
    • If your hard drive icon (Macintosh HD icon) is not on the desktop:
      1. Click Finder => Preferences....
      2. In the General tab, check "Hard disks" in the "Show these items on the desktop:"
      3. Close the Finder Preferences window.
        Your hard drive icons will appear on the desktop.
     

     

  2. Click Image or OCR or E-mail or File. Check the scanning feature is available.
     

    Choose the type of scan you require

     

    • If you are able to scan from your Brother machine, then the issue is resolved.
       
    • If you are still unable to scan, uninstall the scanner driver and try to re-install.
      > Click here to see how to uninstall the drivers.
      Go to Downloads section of this website and download Scanner Driver (TWAIN). The installation instructions are available on the download page.

 

Step 5: Check the firewall settings

(For scan using the control panel or SCAN key on your Brother machine.)
The network scanning feature does not work when using the control panel or SCAN key on your Brother machine. This has occurred when using a software firewall. Please configure your software firewall to permit the application below.

 

Application Name:
Macintosh HD/ Library/ Printers/ Brother/ Utilities/ Server/ NETserver.app

 

 

STEP 6: Make sure your router allows communication on the network via Bonjour.

Does the router support Bonjour communication?
The router may be set to block Bonjour communication. Refer to the support documentation for your router and check the router settings.
If you don't know whether the router supports Bonjour or the method for changing the settings, contact the router manufacturer.

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-110C, DCP-7010, DCP-8020, DCP-8025D, DCP-8040, MFC-210C, MFC-3240C, MFC-3820CN, MFC-410CN, MFC-425CN, MFC-5440CN, MFC-5840CN, MFC-5860CN, MFC-620CN, MFC-7220, MFC-7420, MFC-7820N, MFC-8220, MFC-8440, MFC-8820D, MFC-8840D, MFC-9420CN

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.