Model discontinued. This page is no longer updated.

MFC-9420CN

FAQs & Troubleshooting

FAQs & Troubleshooting

"Document Jam" error appears on the LCD. What should I do?

If the document is jammed, follow the steps below.


If the Document is jammed in the top of the ADF unit

  1. Take out any paper from the ADF that is not jammed.
  1. Open the ADF cover.
  1. Pull the jammed document out to the left.
  1. Close the ADF cover.
  1. Press Stop/Exit.

If the Document is jammed under the document cover

  1. Take out any paper from the ADF that is not jammed.
  1. Lift the document cover.
  1. Pull the jammed document out to the right.
  1. Close the document cover.
  1. Press Stop/Exit.

If the Document is jammed at the output tray

  1. Pull the jammed document out to the right.
  1. Press Stop/Exit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9420CN

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