Model discontinued. This page is no longer updated.

MFC-9420CN

FAQs & Troubleshooting

FAQs & Troubleshooting

"Paper Jam C" error appears on the LCD. What should I do?

If paper has passed behind the back cover and there is a paper jam where the paper comes out, follow the steps below:

 

  1. Open the back cover and release the fusing unit pressure release levers.

  2. Remove the jammed paper by pulling it out slowly.

  3. Reset the fusing unit pressure release levers.

  4. Close the back cover.

     

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9420CN

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.