Model discontinued. This page is no longer updated.

MFC-9420CN

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 09/05/2013
  • ID: faq00000026_009

How do I clear paper jams?

If paper jams inside the machine, the machine will stop. One of the following LCD messages will appear to tell you where to find the jammed paper.


  • "JAM A1" : Paper jam in the standard paper tray (TRAY1).
  • "JAM A2" : Paper jam in the optional lower tray (TRAY2).
  • "JAM B" : Paper jam inside the machine.
  • "JAM C" : Paper jam where the paper comes out of the machine.

  • Do not touch the toner surface of the jammed paper. It might stain your hands or clothes.

  • Remove the jammed paper carefully to prevent spreading toner.

  • Take care not to stain your hands and clothes. Wash toner stains immediately with cold water.

  • Never touch the transfer roller.

  • If the paper in the paper tray is creased at the edges, paper jams can occur. To prevent this, please turn the paper over.

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If you need further assistance, please contact Brother customer service:

Related Models

MFC-9420CN

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