FAQs & Troubleshooting

FAQs & Troubleshooting

How can I print envelopes?

Before you print envelopes, please note the following.

  • Close the envelope flaps before feeding and load as illustrated below. You can use Com-10, Monarch, C5 and DL envelopes.
  • Take care when selecting the settings for envelopes, because choosing them incorrectly may result in printing on the wrong side or in the wrong direction.
  • Do not use envelopes with tape seals. Printing on some types of pre-glued envelopes may not be possible, depending on the condition of the adhesive. We recommend using envelopes designed for laser printers.
  • Do not use paper larger than 215.9 mm (8.5 in.) wide and 355.6 mm (14.0 in.) long.
  • Using poor-quality envelopes can cause creasing and deteriorate print quality.
  • The following is an example of how to print the address on an envelope.


Follow the procedure below to load envelopes into any of the paper trays.

(Paper tray 1 is shown in the illustrations.)


  1. Place the paper tray on a flat surface.

  2. Remove the lid of the tray.

  3. If the base plate of the paper tray is raised, push it down.

  4. Squeeze the length guide and slide it to fit the envelopes.

  5. Squeeze the right width guide and slide it to fit the envelopes.

  6. Load the envelopes with the side to be printed facing up and with all 4 corners aligned.

    • Do not load envelopes exceeding the maximum capacity allowed.
    • Align the right width guide with the envelope width correctly. If the right width guide is not in place, the envelope will not be properly fed and may cause a paper jam.
    • The flap must be placed face down with the flap on the right side edge.

  7. Replace the lid of the paper tray.

    The lid of the tray must be firmly seated. If not, the paper might be misaligned.

  8. Push the paper tray completely into the printer.

  9. In the printer driver, select 'Tray 1' in the Paper Source. Then select 'Thick Papaer' in the Media (Type), and then select envelope size in the Paper Size.
  10. Select the paper size from the control panel.

    1. Press any of the Menu buttons (+, -, Set or Back) to take the printer off line.
    2. Press + or - until PAPER appears on the LCD display.
    3. Press Set, and then press + or - until TRAY1 SIZE appears.
    4. Press Set.
    5. Press + or - to select the envelope size, and then press the Set button.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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