Model discontinued. This page is no longer updated.

How can I clear the "PAPER JAM" error message?

First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.

 


  1. Remove any paper that is not jammed.
  1. Open the top cover by lifting the lever on the right side of the top cover.
  1. Pull the jammed paper gently from the paper feeder toward the front of the fax machine as per diagram A.
    If you can't, pull the jammed paper towards the back and remove it as per diagram B.
  1. Close the top cover. Press down on both sides of the top cover until it clicks.
  2. Put the paper back into the paper tray.

  1. Connect the power cord and then the telephone line.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

FAX-878

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.