Model discontinued. This page is no longer updated.

FAX-8360P

FAQs & Troubleshooting

FAQs & Troubleshooting

Set up a Group for Broadcasting faxes.

If you regularly want to send the same fax to multiple recipients, you can do it easily by setting up a Group. Groups allow you to send the same fax message to multiple numbers using a process called Broadcasting.


You can store 6 small Groups on your Brother machine or assign up to 231 numbers to a large Group. Every fax number you want to include in your Group must first be stored as its own One Touch or Speed Dial number, and each Group uses one One Touch or Speed Dial location.


To set up Groups from your machine's control panel, please follow the steps below:


SETTING UP A GROUP FROM THE CONTROL PANEL

STEP A: Print an Quick Dial list

  • Press Reports and choose Quick Dial.

    The machine will print the Quick Dial list.

image

The above image is a sample of an Quick Dial list showing four stored One Touch numbers.

 




STEP B: Set up a Group



  1. Press Menu and choose Fax => Set Quick-Dial => Setup Groups.

  2. Press the One Touch key on which you want to store the Group.

  3. Use the dial pad to enter a Group number.

  4. Press the Set key.

  5. Do one of the following:

    • To add a One Touch number to the Group, press the One Touch key on which the number is stored.

    • To add a Speed Dial number to the Group, follow these steps:

      1. Press the Search/Speed Dial key.

      2. Use the dial pad to enter the two-digit Speed Dial number you want to add.


  6. Repeat Step 5 until you have added all the One Touch and Speed Dial numbers you want to include in the Group.

  7. Once you have finished adding One Touch and Speed Dial numbers to the Group, press the SET key.

  8. Use the dial pad to enter a Group name

    - For example, "NEW CLIENTS."

  9. Press the Set key.

  10. Press the Stop/Exit key.


CONFIRM THE GROUP BY PRINTING AN QUICK DIAL LIST



To confirm that the numbers are saved in the correct group, print the Quick-Dial list again. On this list, Group numbers will be marked in the GROUP column.

image


In the above image, one Group has been successfully created and named NEW CLIENTS. The GROUP column tells you which numbers are assigned to a Group. If "G1" appears in a number's GROUP column, that number was stored into Group 1 (NEW CLIENTS).


When you broadcast a fax, each number in the Group is dialed individually. After the document is scanned into memory, the machine dials the first number in the Group, transmits the fax, hangs up, and then dials the second number in the Group. This process is repeated until every number in the Group is dialed.


If sending to one number is unsuccessful because the line is busy or the line condition prevents the fax from being sent, the Brother machine will disconnect and dial the next number in the Group. Once all numbers in the Group have been dialed, the Brother machine will attempt to dial the unsuccessful number(s) again.


After the Brother machine has dialed (and redialed, if the initial attempt to send was unsuccessful) all of the numbers in a Group, it will print a broadcast report that displays which numbers in the Group were transmitted successfully and which ones failed. This report prints automatically and cannot be disabled.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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FAX-8360P

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