Model discontinued. This page is no longer updated.

FAX-827/FAX-827S

FAQs & Troubleshooting

FAQs & Troubleshooting

When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?

If the received data is divided and printed on 2 pages or if you get an additional blank page, your Reduction setting may not be correct for the paper you are using.

If you are using the fixed reduction feature, check to see if the AUTO REDUCTION is set to ON. To check the reduction setting:


  1. Press the Menu/Set key.
  2. Press the the up or down navigation key until SETUP RECEIVE appears on the LCD and press Menu/Set.
  3. Press the up or down navigation key until AUTO REDUCTION appears and press Menu/Set.
  4. Press the up or down navigation key until ON  appears and press Menu/Set.
  5. Press Stop/Exit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

FAX-827/FAX-827S, FAX-837MC/FAX-837MCS, FAX-878

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