FAQs & Troubleshooting

FAQs & Troubleshooting

Reset the Drum Counter

When you replace the drum unit with a new one, you must reset the drum counter by completing the following steps:

  • DO NOT reset the drum counter unless you are replacing the drum unit.
  • If you reset the drum counter without replacing the drum unit, the machine will not be able to correctly calculate the remaining drum life.
  • Using non-genuine Brother supplies may affect the print quality, hardware performance, and machine reliability.
  1. Make sure the machine is turned on.
  2. Make sure the machine's cover is closed.
  3. Hold down OK as you press the Up arrow key.
  4. Press OK to select Drum.
  5. Press the Up or Down arrow key to display the toner color for the drum unit you just replaced, and then press OK.
  6. Press the Up arrow key to reset the drum counter.

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