FAQs & Troubleshooting

FAQs & Troubleshooting

Document Jam/ Too Long

A document can jam if it is not inserted or fed properly, or if it is too long.

Please follow the steps below to clear the document jam.

  1. Take out any paper from the ADF(Automatic Document Feeder) that is not jammed.

  2. Open the Front Cover by pulling the Cover Release Lever (1) toward you.

    Open the Front Cover

    To avoid damage to the jammed document, DO NOT pull the document out before opening the Front Cover.

  3. Pull the jammed document out of the machine.

    Pull the jammed document

  4. Check for ripped paper inside the machine. Remove any ripped paper you find inside the machine.

    DO NOT touch the metal part of the Separation Pad Cover. Doing this may cause injury to you and serious damage to the machine.

    DO NOT touch

  5. Close the Front Cover.

    Confirm that you took out all the paper from the ADF before closing the Front Cover.

  6. Press  Cancel key.

To avoid future document jams, do the following:

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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