FAQs & Troubleshooting
When I try to scan the document, the scanner application crashes. (OS X 10.11)
To resolve this issue, install the latest scanner driver.
The latest driver is available in the Downloads section of this website. Click here to download the latest driver.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
ADS-1600W, ADS-2100, ADS-2600W, DCP-1510, DCP-1610W, DCP-165C, DCP-185C, DCP-195C, DCP-385C, DCP-585CW, DCP-6690CW, DCP-7055, DCP-7065DN, DCP-9040CN, DCP-9055CDN, DCP-J125, DCP-J140W, DCP-J152W, DCP-J4110DW, DCP-J4120DW, HL-L2380DW, MFC-1810, MFC-1910W, MFC-255CW, MFC-290C, MFC-295CN, MFC-490CW, MFC-5890CN, MFC-6490CW, MFC-6890CDW, MFC-7340, MFC-7360N, MFC-7440N, MFC-7840W, MFC-7860DW, MFC-790CW, MFC-795CW, MFC-8370DN, MFC-8380DN, MFC-8510DN, MFC-8880DN, MFC-8890DW, MFC-8910DW, MFC-8950DW, MFC-9120CN, MFC-9140CDN, MFC-9320CW, MFC-9340CDW, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J220, MFC-J265W, MFC-J410, MFC-J415W, MFC-J430W, MFC-J4510DW, MFC-J4620DW, MFC-J470DW, MFC-J4710DW, MFC-J480DW, MFC-J5320DW, MFC-J5720DW, MFC-J5910DW, MFC-J5920DW, MFC-J615W, MFC-J625DW, MFC-J650DW, MFC-J6510DW, MFC-J6520DW, MFC-J6910DW, MFC-J6920DW, MFC-J825DW, MFC-J870DW, MFC-L2700DW, MFC-L2720DW, MFC-L2740DW, MFC-L8850CDW, MFC-L9550CDW