Innov-is M370

FAQs & Troubleshooting

"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?

Cause

This message is displayed when the wireless security information (Authentication method, Encryption method, Network Key (password)) is incorrect.

Solution

Refer to the table below. and reconfirm the wireless security information (authentication method, encryption method and network key (password)).

Your machine supports the following authentication methods:

Authentication method	Encryption method
WPA-Personal	TKIP
WPA-Personal	AES
WPA2-Personal	TKIP
WPA2-Personal	AES
Open	WEP
Open	None (without encryption)
Shared key	WEP

For more information, refer to "How to find the security information (SSID and network key) for your home network."

Related FAQs

How to find the security information (SSID and network key) for your home network

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

Go to the Manuals section

If you need further assistance, please contact Brother customer service:

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Related Models

Innov-is M370, Innov-is NQ3700D, Innov-is NV2700, Innov-is NV880E, Innov-is XE1, Innov-is XE2, Innov-is XJ1, Innov-is XJ2, Innov-is XP1, Innov-is XP2, Innov-is XP3, PR1055X, PR680W / PR680WC

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