Innov-is XP1

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 24/01/2023
  • ID: faqh00101115_000

"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?

 

Cause

The authentication/encryption methods used by the selected wireless access point/router are not supported by your machine.

 

 

Solution

For infrastructure mode, change the authentication and encryption methods of the wireless access point/router.
Your machine supports the following authentication methods:

 

Authentication method Encryption method
WPA-Personal TKIP
AES
WPA2-Personal TKIP
AES
Open WEP
None (without encryption)
Shared key WEP

 

If your problem is not solved, the Network Name (SSID) or network settings you entered may be incorrect. Reconfirm the wireless network settings.
For more information, refer to "How to find the security information (SSID and network key) for your home network."

 

Related FAQs

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

Innov-is M370, Innov-is NQ3700D, Innov-is NV2700, Innov-is NV880E, Innov-is XE1, Innov-is XE2, Innov-is XJ1, Innov-is XJ2, Innov-is XP1, Innov-is XP2, Innov-is XP3, PR1055X, PR680W / PR680WC

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