PR655/PR655C

FAQs & Troubleshooting

FAQs & Troubleshooting

Why does the needle keep breaking?

There could be several reasons why the needle keeps breaking.

  • Make sure the needle is correctly inserted with the flat side facing the back and pushed up into the machine as far as possible.

  • The needle could have been damaged or bent. If so replace with a new one.

  • The upper thread could be installed incorrectly. Rethread the machine according to the instructions in the manual.

One Point Advice  Upper threading

  • The upper thread tension could be set too tight. Set the tension to the best thread tension setting or less.

  • The thread density of the embroidery data is too fine. Three or more overlapping stitches are being sewn.
    Using a data design system, correct the thread density and overstitching settings in the embroidery data.

  • A bobbin designed specifically for this machine is not used.
    Be sure to use the correct bobbin.

  • A needle is incorrect. Be sure to use the embroidery needle.

  • In the cases shown below, consult nearest authorized Dealer or Service Center.

+ The area around the hole in the needle plate is damaged.


+  The needle hits/touches the needle plate.


+ The presser foot is set too high and not correctly positioned. The needle hits/touches the presser foot.


+ The area around the embroidery foot hole is damaged.


+ Sliding surface on hook race is not smooth. There are scratches or burrs on it.


+ The hook is not correctly installed.


+ The hook stopper is not correctly installed, the hook is making a complete rotation.


+ The needle and the hook are not correctly passing each other.


+ There is backlash play (forward/backward) in the needle bar case.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PR-600/600C, PR-620/620C/600II/600IIC, PR-650/650C, PR650e/PR650eC, PR655/PR655C

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