MFC-J5730DW

FAQs & Troubleshooting

FAQs & Troubleshooting

About Envelopes

  • Use envelopes that weigh from 80 to 95 gsm.
  • Some envelope sizes require that you set margins in the application. Make sure you do a test print first before printing many envelopes.
IMPORTANT

DO NOT use envelopes that:

  • Are loosely constructed
  • Have windows
  • Are embossed (have raised writing on them)
  • Have clasps or staples
  • Are pre-printed on the inside
  • Are self-adhesive
  • Have double flaps

Self-adhesive

Double flaps

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You may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

  • Before loading envelopes in the tray, press the flaps, edges and corners to make them as flat as possible, as shown in the illustrations.

    image
    image

    Fan the stack of envelopes well to avoid paper jams and misfeeds.

    image
IMPORTANT
If envelopes are "double-feeding," load one envelope in the paper tray at a time.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J5330DW, MFC-J5730DW, MFC-J5930DW

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