DCP-J4120DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Is there a way to view how much ink is remaining?

You can check the ink status by running the Status Monitor (Status Monitor is installed automatically when installing the MFL-Pro Suite Software) or from the control panel. Follow the steps listed below to check the ink status.

NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.

 

1. Check the ink status from the control panel

  1. Press Ink(Ink) > Ink Volume.
    The Touchscreen displays the ink volume.

    You can also press Settings(Settings) > Maintenance > Ink Volume.

     
  2. Press Home(Home).

 

2. Check the ink status from the Status Monitor utility

*Windows users:
Open the Status Monitor. (Click here to see how to start Status Monitor.)

 

*macOS 10.7 - 10.15 users:
Open the Status Monitor. (Click here to see how to start Status Monitor.)

 

3. Check the ink status from the ControlCenter

*Windows users:
Open the ControlCenter.

  • Brother Utilities supported models
    1. Open Brother Utilities.
      • Windows 7 / 10 / 11
        Click Start or Start(Start) > (All Programs or All apps >) Brother > Brother Utilities.
      • Windows 8
        On the Start screen, click Start.
        If  is not  on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
        Click Brother Utilities.
    2. Select Scan.
    3. Click ControlCenter4.
  • Brother Utilities unsupported models
    Click Start(Start) > All Programs > Brother > [model name] > ControlCenter4.

<Home Mode>
Home Mode

 

<Advanced Mode>
Advanced Mode

 

*macOS 10.7 - 10.14 users:

  1. Open the ControlCenter.
    To open the ControlCenter2 application, click Go from the Finder bar, Applications > Brother > ControlCenter. Double click the ControlCenter.
    The ControlCenter will open and an icon will be placed in the dock.
  2. Click on DEVICE SETTINGS on the left options then click on Ink Level button.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-J4120DW, MFC-J4620DW, MFC-J5320DW, MFC-J5720DW, MFC-J5920DW

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