Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

"JAM B" error appears on the LCD. What should I do?

This message indicates that a paper jam occurs in the upper assembly of the duplex unit.




Follow the procedure below to remove the jammed paper.

  1. Open the Duplex Cover Top Assembly.


  2. If you see a jammed piece of paper through the viewing window, push the paper down and then remove the jammed paper.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models


Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.