FAQs & Troubleshooting

FAQs & Troubleshooting

The tape cassette cannot be removed.

If the AC adapter is disconnected before your printer is turned off, this situation may occur.
Connect the AC adapter to the printer and then turn on the printer.
Then you can remove the cassette.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PT-9500PC, PT-9700PC, PT-9800PCN

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