PJ-863

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 13/05/2020
  • ID: faqp00001529_003

I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)

The Add-In function does not support 64 bit editions of Microsoft Office 2010/ 2013/ 2016 (Word, Excel, and Outlook). In the Add-In setting window, the checkboxes for the Microsoft application are grayed out and cannot be checked.

 

Please use 32 bit editions of Microsoft Office 2010/ 2013/ 2016.

By default, Microsoft Office 2010/ 2013/ 2016 installs the 32 bit version of Office 2010/ 2013/ 2016 even if your computer is running a 64 bit edition of Windows.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PJ-663, PJ-763MFi, PJ-773, PJ-863, PJ-883, PT-1650, PT-2430PC, PT-2700, PT-2730, PT-3600, PT-7600, PT-9500PC, PT-9700PC, PT-9800PCN, PT-D450, PT-D600, PT-E550W, PT-E850TKW, PT-P700, PT-P710BT, PT-P750W, PT-P900W, PT-P950NW, QL-550, QL-570, QL-700, QL-720NW, QL-800, QL-820NWB, RJ-3150, RJ-4030, RJ-4040, RJ-4230B, RJ-4250WB, TD-2120N, TD-2130N, TD-4000, TD-4410D, TD-4420DN, TD-4550DNWB

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit