CM550DX/ CM550

FAQs & Troubleshooting

FAQs & Troubleshooting

The 12" × 24" (305 mm × 610 mm) mat cannot be used with scanning function.

Possible Causes (or Results)

You might be using a "12" × 24" (305 mm × 610 mm)" mat with the "Scanning Functions".

 

Solutions

In Scanning Function like "Direct Cut" mode, "Scan to Cut Data" mode and "Scan to USB" mode, the optional 12" × 24" (305 mm × 610 mm) mat cannot be used.

Use the optional 12" × 12" (305 mm × 305 mm) mat in Scanning Function.

In "Direct Cut" mode, the optional Scanning Mat cannot be used.

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

CM550DX/ CM550

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.