MFC-J265W

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 23/07/2018
  • ID: faq00100015_000

Use the Network Connection Repair Tool (Windows)

Use the Network Connection Repair Tool to fix the Brother machine's network settings. It will assign the correct IP address and the Subnet Mask.

  • You must log on with Administrator rights.
     
  • Make sure the Brother machine is turned on and is connected to the same network as your computer.
  1. Click here to download the Network Connection Repair Tool. Download the file to the temporary folder (e.g. C:\Downloads).
     
  2. Once the download is complete, double click on the downloaded file to extract it.
     
  3. The Network Connection Repair Tool should open.
    NOTE: For Windows Vista or later users, when the User Account Control screen appears, click Allow or Yes.
     
  4. Follow the instructions on the screen.

    If two or more Brother machines of the same model name are found, this utility can only diagnose one of these machines. Please turn off the other machine(s) temporarily, then click Retry.

  5. Once the tool has completed, try a test print or scan.

If the issue continues, see the Related FAQ's to solve the issue.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-1610W, DCP-540CN, DCP-560CN, DCP-585CW, DCP-6690CW, DCP-9010CN, DCP-9040CN, DCP-9042CDN, DCP-J105, DCP-J140W, DCP-J315W, DCP-L2540DW, DCP-L5600DN, DCP-T500W, DCP-T510W, DCP-T700W, DCP-T710W, HL-1210W, HL-2250DN, HL-2270DW, HL-3150CDN, HL-3170CDW, HL-4040CN, HL-4050CDN, HL-4150CDN, HL-4570CDW, HL-5250DN, HL-5270DN, HL-5450DN, HL-6180DW, HL-L2360DN, HL-L2365DW, HL-L5100DN, HL-L6400DW, HL-L8250CDN, HL-L8260CDN, HL-L8350CDW, HL-L8360CDW, MFC-1910W, MFC-1915W, MFC-255CW, MFC-295CN, MFC-440CN, MFC-490CW, MFC-5890CN, MFC-640CW, MFC-6490CW, MFC-665CW, MFC-6890CDW, MFC-7840N, MFC-7840W, MFC-7860DW, MFC-795CW, MFC-8380DN, MFC-8460N, MFC-8510DN, MFC-885CW, MFC-8860DN, MFC-8880DN, MFC-8910DW, MFC-9120CN, MFC-9140CDN, MFC-9320CW, MFC-9330CDW, MFC-9440CN, MFC-9450CDN, MFC-9840CDW, MFC-9970CDW, MFC-J200, MFC-J2310, MFC-J2320, MFC-J2330DW, MFC-J2510, MFC-J265W, MFC-J2720, MFC-J2730DW, MFC-J3520, MFC-J3530DW, MFC-J3720, MFC-J3930DW, MFC-J415W, MFC-J430W, MFC-J5910DW, MFC-J615W, MFC-J625DW, MFC-J6510DW, MFC-J6910DW, MFC-J825DW, MFC-L2700D, MFC-L2700DW, MFC-L2740DW, MFC-L5900DW, MFC-L6900DW, MFC-L8690CDW, MFC-L8850CDW, MFC-L8900CDW, MFC-L9550CDW, MFC-T800W, MFC-T810W, MFC-T910DW

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