Model discontinued. This page is no longer updated.

MFC-7820N

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 08/08/2022
  • ID: faq00002630_000

The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.

Error Screen

 

This error occurs if you double-click the wrong setup.exe file. Please go to the "[model name]" folder and double-click "Setup.exe" to start the installation.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-115C, DCP-130C, DCP-135C, DCP-145C, DCP-150C, DCP-165C, DCP-195C, DCP-330C, DCP-350C, DCP-540CN, DCP-560CN, DCP-585CW, DCP-6690CW, DCP-7010, DCP-7030, DCP-7040, DCP-9010CN, DCP-9040CN, DCP-9042CDN, FAX-2820, MFC-215C, MFC-235C, MFC-240C, MFC-250C, MFC-255CW, MFC-260C, MFC-290C, MFC-295CN, MFC-3360C, MFC-425CN, MFC-440CN, MFC-490CW, MFC-5460CN, MFC-5860CN, MFC-5890CN, MFC-640CW, MFC-6490CW, MFC-665CW, MFC-6890CDW, MFC-7220, MFC-7340, MFC-7420, MFC-7450, MFC-7820N, MFC-7840N, MFC-7840W, MFC-795CW, MFC-8220, MFC-8380DN, MFC-8460N, MFC-885CW, MFC-8860DN, MFC-8880DN, MFC-9120CN, MFC-9320CW, MFC-9420CN, MFC-9440CN, MFC-9450CDN, MFC-9840CDW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit